How we work
Having a positive impact on our community and the wider world matters to us, which is why we’ve made it integral to the way we work
Health & Safety is paramount
We never compromise on any aspect of health and safety. That’s why it’s important to us that we regularly monitor our ways of working in line with legislative requirements, industry standards and good practice.
We’ve held ISO 9001 Quality Management Systems certification for twelve years. The ultimate objective of operating this standard is client satisfaction, through robust, consistent and well-documented systems. The work involved in obtaining certification helped us clarify and codify our internal processes so that we were able to identify and streamline our procedures to work more efficiently and effectively.
Three years ago, we decided to add the new ISO:45001 standard for Occupational Health & Safety Management. The ultimate objective of 45001 is maintaining the health and well-being of our employees and anyone affected by our activities.
Both ISOs were then combined into a single Management Systems Manual, which is audited every six months by our certification body, BSI (British Standards Institute)
To complete the set, we are now preparing to be assessed for ISO:14001 Environmental Management which will provide a framework to manage and ultimately reduce our environmental impacts. We expect to achieve certification by June 2022.
ISO certification helps to increase confidence – and specifically customer confidence – in our ability to deliver. It also increases trust, consistency of outcomes, customer satisfaction and efficiency, and reduces waste, risk and cost.
Effective management systems and certification can also deliver productivity improvements due to improved ways of working, reduced operating costs, reduced business risks through managing risks and opportunities and improved reputation and competitive advantage.
We’ve also achieved Constructionline Gold, Alcumus SafeContractor Accreditation and SafePQQ Verification. Alcumus SafeContractor is the UK’s leading health and safety accreditation, assessing all health and safety arrangements, policies and qualifications of contractors.
Compliance, competencies checks and documentation reviews are undertaken using internal vetting procedures and Safe Systems in Procurement (SSIP) accreditation checks. All of which enables us to have complete visibility into our supply chain, which supports us in maintaining high quality standards across our in-house teams and subcontractor supply chain.
Our diverse client base ranges from major law and accountancy firms, to public bodies and global manufacturers, but all expect the same high-quality standards. The Alcumus SafeContractor accreditation signals to our customers that we will never compromise on health and safety, by effectively monitoring and managing the subcontractors we work with across the UK.
— Richard Jones, Managing Director
In 2021 we took a step further in our health and safety plans by appointing a Health and Safety Manager. Read about it here.
In addition to improvements with Health and Safety there is a strong focus and drive to improve areas of the business which may have an impact on the environment and sustainability.
Giving something back
Our aim is to make a positive impact on the communities we work with across the UK.
We offer our office and meeting facilities to local organisations, including charities, and we host visits for local schoolchildren and university students. We also offer work experience placements to secondary school pupils as well as a one-years’ paid internship to selected university students studying for their Interior Design degree.
We support a variety of charities including The Lighthouse Charity which is a mental health charity that provides emotional, physical and financial wellbeing support to construction workers and their families, including a 24/7 Construction Industry Helpline.
Inclusion and diversity
In 2021 we registered to be part of The Bristol Property Inclusion Charter, which is the first city-wide property inclusion charter in the UK, to show our commitment and to promote diversity in the workplace.
The charter is intended to be a vehicle to drive diversity and inclusion, particularly in the Bristol property sector. We believe that fantastic opportunities in the property industry and beyond should be available to everyone regardless of their background, race or gender.
Safeguarding the environment
By promoting effective sustainability practices, we can reduce the environmental impact of our activities and help our clients and partners to do the same. We regularly review our practices and processes to ensure suitability and effectiveness.
Each of our teams assess the associated aspects and environmental impacts of the activities they undertake and implement ways to mitigate and or reduce potential risks and to contribute to reducing our carbon footprint and meeting the UK Carbon Zero target.
Our design team provide competent advice and support to our clients and research and recommend environmental measures for projects. Our Health, Safety and Environment team help support the implementation and monitoring of environmental procedures and practices across the business in line with legislative requirements, good practice industry standards and company policies.