Cardiff Airport approached us to improve the customer experience at Arrivals by remodelling their taxi point and toilets. Previously situated in a separate portacabin, they wanted the taxi point to be the first thing new arrivals saw when they arrived in Cardiff. It needed to look inviting and impressive with an emphasis on comfort for the many people flying into Cardiff.
A bold new set of brand images needed to be incorporated into the toilets, as well as some specific considerations for a large cross-section of travellers. Using our office design expertise, we needed to ensure that the areas were inviting, professional and international in their look and feel. Improving the ‘wayfinding’ and communication to airport visitors was also important.